At Neev Technologies ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, including Neev, our business messaging platform (sections 10 to 12).
1. Information We Collect
Personal Information
- Name and contact information (email, phone number)
- Company name and business details
- Project requirements and specifications
- Communication preferences
Technical Information
- IP address and device information
- Browser type and version
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide and improve our software development services
- To communicate with you about projects and services
- To process payments and manage billing
- To send important updates and notifications
- To analyze website performance and user experience
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal requirements or court orders
- With trusted service providers who assist in our operations
- To protect our rights, property, or safety
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Access controls and authentication protocols
5. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to:
- Access and review your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Object to processing of your information
- Withdraw consent at any time
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
10. The Neev Platform (WhatsApp and Lead Ads)
Neev is our platform for businesses that message their customers on WhatsApp and receive leads from Facebook and Instagram lead forms and their own websites. It connects to Meta's WhatsApp Business Platform and Marketing API with the business's permission. For the business's own account, we decide how its data is used. For the people a business talks to (its customers and leads), we process their data on the business's behalf and only on its instructions: the business is responsible for having a lawful basis and any consent needed to contact them.
Information the platform handles
- Business accounts: the names, email addresses, roles and sign-in details (password hashes, passkeys, two-factor settings) of the business's team members.
- From Meta, once a business connects its accounts: its WhatsApp Business account and phone number details, message templates, messages and media sent and received, delivery and read statuses, and the WhatsApp profile names of its customers; and, for lead ads, its Facebook Pages, lead form questions, and each lead's answers and consent choices, with the ad and campaign names where Meta provides them.
- From the business: contacts it imports or adds (phone numbers, names, tags, notes, consent and opt-out records), leads its website's server sends us, and the settings of the rules that act on each lead.
- Access tokens Meta issues to the platform for a business, stored encrypted.
How we use it
Only to provide the service the business asked for: to send and receive its WhatsApp messages, manage its templates and phone numbers, run its campaigns, show its leads, and carry out the actions it set for each lead (sending a WhatsApp template from its number, or sending the lead to a system it chose). We do not sell this data, use it for advertising, or use it for any purpose of our own. We use data received from Meta in line with Meta's Platform Terms and Developer Policies.
Who it is shared with
- Meta, to send and receive the business's messages and read its leads.
- The systems a business itself connects a lead rule to (for example, its CRM): only the lead details it chose to send.
- Service providers that run the platform for us under confidentiality obligations: Vultr (servers in India), Cloudflare (file storage and encrypted backups), Resend and Amazon Web Services (account emails), and Sentry (error monitoring, without message content).
Security
Data is encrypted in transit; access tokens and other secrets are encrypted at rest; each business's data is kept separate from other businesses'; team members sign in with a password or passkey and can be required to use two-factor authentication; and actions on business data are recorded in an audit log.
11. Platform Data Retention
- Messages, media, contacts and leads are kept while the business's workspace exists, and for at least one year after they were processed where the law requires it.
- When a business deletes its workspace, or instructs us in writing to delete its data, message content and media are removed within 7 days, and copies in encrypted backups expire within a further 14 days. Records of which messages were sent (without their content) are kept for one year.
- Raw notifications received from Meta are cleared after 30 days; the audit log is kept for one year; server logs are kept for 180 days on servers in India, as Indian law requires.
- When someone opts out of a business's messages, a one-way code of their number is kept even after their contact is deleted, so that they are not messaged again.
12. Deleting Your Data
- Businesses can delete a contact or lead, or their whole workspace, from the Neev dashboard. Disconnecting a WhatsApp number or Facebook Page, or removing our app in Meta's Business Integrations settings, stops our access to it.
- People who messaged a business or filled in its lead form can ask that business to delete their data, or reply STOP to stop its WhatsApp messages. You can also email us at hello@neevtechnologies.in with the subject "Data deletion", the phone number or email address concerned and the business's name: we will pass the request to the business and delete the data at its instruction, and reply within 30 days.
- Anyone can ask us to delete the data we hold about them as described in section 6, using the contact details below.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Neev Technologies
Email: hello@neevtechnologies.in
Location: Gwalior, Indore, and New Delhi, India
Website: neevtechnologies.in